Learn more about our products, shipping options & return policy
PittMoss manufactures gardening mixes and soil amendments from recycled paper products, like newspaper. Customer satisfaction is our first priority! If you are unable to find the answer to your question below, please contact us.
The Science Behind PittMoss
What is PittMoss made out of?
PittMoss is made from upcycled natural cellulosic fibers, like newspaper, with added natural mineral ingredients. Various PittMoss products contain added nutrients and fertilizers for a complete potting/gardening mix.
If you are making PittMoss out of newspaper, are there any toxins to be concerned with?
Not at all, newspaper breaks down to cellulosic fiber, which is an all-organic material, and soy-based ink. In fact, a 1997 EPA study of our newspaper blend determined it was perfectly safe. If you are interested in reading the study, email firstname.lastname@example.org
Is the product contaminant free?
No contaminants, bugs, weeds or pesticides are in this product. PittMoss recently completed a stringent pesticide test. Read more here.
Why does my PittMoss look moldy?
Depending on your environment, you may notice some mold-like matter develop. We encourage you to read our article on the subject. In summary, there is no need to worry. For optimal plant growth, microbial development (which, during a bloom, produces fungi and mold) is not harmful and means things like to grow in PittMoss. PittMoss encourages beneficial microbial growth that your plants will benefit from. Mixing the soil will help in the disappearance.We like to say PittMoss is like pro-biotics for your plants!™
Where can I find research and technical data?
PittMoss invests heavily in research and development and in the process has collected a variety of data we can make available. If you are interested in scientific studies and our current research, please email email@example.com to request access.
Using PittMoss in Potting & Gardening
What can I plant with PittMoss?
PittMoss is a great growing medium for flowers, vegetables, shrubs, grass and more! Warning – if you do have acid-loving plants, be aware that our product is pH neutral but easy to adjust.
What level of pH does the product arrive with?
PittMoss is pH neutral and can easily be adjusted. Consumers have become accustom to the lower pH of peat and peat-based products. Because PittMoss is pH neutral, please adjust, lowering the pH for plants that require acidic soil.
Can I seed start in PittMoss?
We currently do not have a specific seed starting blend. That said, many gardeners have told us they have found success using both 100% PittMoss, or amending it with a seedling blend. We hope to develop a product specifically for propagation but in the mean time, if you like to experiment we encourage you to see if it works for you!
Is it true that I can water less with PittMoss?
PittMoss has an amazing capacity to retain water and the best practice is to keep your PittMoss on the drier side. We encourage the finger test. If the top layer feels too dry, stick your finger in the soil to see if the lower layers still contain moisture.
What should I do if the product looks compacted after shipping/storage?
Shipping or storage at a facility may have compacted PittMoss. Thankfully, you can easily fluff up PittMoss, restoring the air space and lightness of the fiber.
What is the best way to store PittMoss?
Ideally, you should store in a cool, dry dark area. However, keeping it room temperature and out of direct sunlight is a sufficient option.
Do you sell in bulk?
Yes. We have a full line of commercial products available and we sell all of our retail products in bulk. Email firstname.lastname@example.org or fill out our form on the website to receive rates.
Choosing a PittMoss Product
What is PittMoss Prime?
PittMoss Prime is a soil amendment (sometimes referred to as “soil conditioner”) that can be mixed with compost, existing blends, native soil, or self-fertilized. PittMoss Prime contains no fertilizer on it’s own. Here are a few tips on growing in PittMoss Prime:
1. Avoid using fertilizers containing ammonium or urea, use nitrates instead.
2. Allow organic blends to compost for at least 10 days before using and compact the fluffy blend to reduce settling.
3. Use at least 30% PittMoss when amending to notice results.
What is PittMoss Performance?
PittMoss Performance is a nutrient-rich potting soil that contains a controlled-release fertilizer (CRF), derived from natural ingredients and specially formulated for PittMoss. Use PittMoss Performance as you would any traditional potting soil. This blend is great for beds, pots, planters – all of your gardening needs!
What is the difference between PittMoss Prime and PittMoss Performance?
PittMoss Prime does not have any fertilizer, so it is to be used as a soil amendment or conditioner. PittMoss Performance has an added CRF (Controlled Release Fertilizer) so it can be used as a ready-to-grow potting mix.
What is PittMoss Plentiful?
PittMoss Plentiful is a completely organic, nutrient-rich potting soil that contains compost, fish emulsion and poultry manure. Use PittMoss Plentiful as you would any traditional potting soil. This blend is great for beds, pots, planters- all of your gardening needs! Plentiful is OMRI listed for organic use.
How much will shipping cost?
We offer Free Shipping for most products within the continental United States. We also offer 2-day expedited shipping and 1-day priority shipping at the displayed rates during checkout if you need the product sooner.
When will my order arrive?
All orders are shipped directly from our warehouse within 24 to 48 hours (except weekends and holidays). Typically, you can expect your product to arrive within 4 to 5 business days. Expedited shipping options are available at checkout.
What is your return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original, unopened packaging. To complete your return, we require a receipt or proof of purchase.
Where should I send my return?
To return your product, you should send your product, by whichever shipping method you choose, to 2603 Duss Ave, Ambridge, Pennsylvania 15003 (United States).
When will I receive a refund on a returned item?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
What should I do if I have not received a refund after 14 days?
If you haven’t received a refund after 14 days, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this, and you still have not received your refund yet, please contact us at email@example.com.
Can a get a refund on a sale item?
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
I received a damaged or defective item. How can I exchange it?
We will replace items if they are defective or damaged. To exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 2603 Duss Ave., Ambridge, Pennsylvania 15003 (United States).
I received the item as a gift. Can I still get a refund?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.